Effective Date: 30th August, 2026
Last Updated: 30th August, 2026
1. Introduction
RYGO is a mobility and delivery platform operated by Casely Heritage Services (“RYGO”, “we”, “us”, or “our”).
RYGO provides services including:
- Ride-hailing and transportation services;
- Passenger-driver matching;
- Parcel and package delivery services;
- Driver and delivery-partner services;
- Location-based services;
- Payment and transaction processing; and
- Related customer-support and platform services.
This Privacy Policy explains how RYGO collects, uses, stores, shares and protects personal information when you use the RYGO mobile applications, website or related services.
RYGO is committed to handling personal information responsibly and in accordance with applicable Ghanaian data-protection requirements, including the Data Protection Act, 2012 (Act 843).
2. Information We Collect
Depending on how you use RYGO, we may collect the following information.
A. Rider and Customer Information
When you create or use a RYGO account, we may collect:
- Full name;
- Phone number;
- Email address;
- Profile information;
- Account credentials;
- Pickup and destination information;
- Ride history;
- Delivery information;
- Ratings and reviews;
- Customer-support communications; and
- Other information you voluntarily provide.
B. Driver Information
Drivers may be required to provide additional information, including:
- Full name;
- Phone number;
- Email address;
- Profile photograph;
- Ghana Card or other identification information;
- Driver’s licence information;
- Vehicle registration information;
- Vehicle details;
- Insurance or other required documentation;
- Bank, Mobile Money or other payment information;
- Driving and trip information; and
- Information required for driver verification and onboarding.
C. Location Information
RYGO may collect location information from riders and drivers when necessary to provide its services.
This may include:
- Current GPS location;
- Pickup location;
- Destination;
- Route information;
- Trip location history; and
- Location information associated with delivery services.
Location information may be used to match riders with drivers, provide navigation, calculate fares, monitor trips, facilitate deliveries, improve safety and provide customer support.
D. Parcel and Delivery Information
When using RYGO’s parcel-delivery service, we may collect:
- Sender information;
- Recipient information;
- Pickup and delivery addresses;
- Recipient phone number;
- Parcel description;
- Delivery instructions;
- Delivery status;
- Proof-of-delivery information; and
- Other information necessary to complete the delivery.
E. Payment Information
Depending on the payment methods available, RYGO may process information relating to:
- Cash payments;
- Mobile Money transactions;
- Card payments;
- Payment references;
- Transaction amounts;
- Payment status; and
- Other transaction information.
Where payment processing is handled by third-party payment providers, those providers may process payment information according to their own privacy policies.
3. How We Use Your Information
RYGO may use personal information to:
- Create and manage user accounts;
- Match riders with drivers;
- Facilitate rides;
- Facilitate parcel deliveries;
- Calculate and display fares or delivery charges;
- Process and confirm payments;
- Provide GPS and navigation-related services;
- Track active trips and deliveries;
- Verify drivers and vehicles;
- Provide customer support;
- Investigate complaints and disputes;
- Maintain platform security;
- Detect and prevent fraud, abuse and unauthorized activity;
- Improve RYGO’s services;
- Analyse usage and operational performance;
- Communicate service-related information;
- Send promotional communications where permitted;
- Comply with legal and regulatory obligations; and
- Protect the rights, safety and property of RYGO, users and other persons.
We aim to collect and process information for specified and legitimate purposes and avoid collecting information that is unnecessary for those purposes, consistent with Ghana’s data-protection principles.
4. Location Tracking
Location information is an important part of RYGO’s services.
For drivers, location information may be collected while the driver is available for trips, carrying out a ride, or performing a delivery.
For riders and customers, location information may be used to identify pickup locations, destinations and facilitate active trips or deliveries.
You may be able to control certain location permissions through your device settings. However, disabling required location permissions may prevent certain RYGO services from functioning properly.
5. Sharing of Information
RYGO may share relevant information where necessary to provide its services.
Riders and Drivers
A rider’s relevant information may be shared with an assigned driver to facilitate a ride.
A driver’s relevant information may be displayed to a rider where necessary to identify the driver and vehicle.
Parcel Delivery
Relevant sender, recipient and delivery information may be shared with the driver or delivery partner responsible for completing the delivery.
Service Providers
We may use third-party providers for services such as:
- Maps and navigation;
- Cloud hosting;
- SMS/OTP verification;
- Payment processing;
- Analytics;
- Customer support;
- Security; and
- Technical infrastructure.
These providers may process information on our behalf or as otherwise permitted by law.
Legal Requirements
We may disclose information where required or permitted by applicable law, regulation, court order or lawful government request.
6. Data Security
RYGO takes reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no electronic system or method of transmission can be guaranteed to be completely secure.
7. Data Retention
RYGO retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations and enforcing agreements.
Where information is no longer required, RYGO may delete, anonymise or securely dispose of it in accordance with applicable requirements.
The Ghana Data Protection Commission likewise emphasizes that personal data should not be retained longer than necessary for the relevant purpose.
8. Your Data Protection Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Be informed about the processing of your personal information;
- Request access to personal information held about you;
- Request correction of inaccurate information;
- Object to certain processing;
- Request deletion where applicable;
- Withdraw consent where processing relies on consent; and
- Exercise other rights available under applicable data-protection law.
The Data Protection Commission identifies rights including access, objection and compensation under Ghana’s Data Protection Act.
Requests concerning personal information may be made using the contact details provided below.
9. Cookies and Website Technologies
The RYGO website may use cookies and similar technologies to improve website functionality, security, analytics and user experience.
You may control certain cookies through your browser settings.
10. Children’s Privacy
RYGO’s services are not intended for persons who are not legally permitted to use the relevant service.
We do not knowingly collect personal information from children in violation of applicable law.
11. Third-Party Services
RYGO may integrate with third-party services such as mapping, payment, communications, hosting and analytics providers.
Those services may have their own privacy policies and terms.
RYGO is not responsible for the privacy practices of third-party services outside our control.
12. Changes to This Privacy Policy
RYGO may update this Privacy Policy from time to time.
When material changes are made, we may provide appropriate notice through the RYGO website, application or other available communication channels.
The updated version will indicate the date on which it was last updated.
13. Contact Us
For questions, requests or complaints relating to this Privacy Policy or your personal information, contact:
RYGO
Operated by: Casely Heritage Services
Website: rygogh.tech
Email: admin@rygogh.tech
Location: Accra, Ghana