Effective Date: 30th August, 2026
Last Updated: 30th August, 2026
1. About RYGO
RYGO is a technology platform operated by Casely Heritage Services that connects users with independent drivers and delivery partners for transportation and parcel-delivery services.
RYGO provides the technology and platform through which users can request rides and delivery services.
2. Acceptance of These Terms
By creating an account, accessing the RYGO application or website, requesting a ride, accepting a trip, or using any RYGO service, you agree to these Terms and Conditions.
If you do not agree with these Terms, you should not use RYGO.
3. RYGO Services
RYGO may provide:
Ride-Hailing
Users may request transportation from a pickup location to a destination.
Parcel Delivery
Users may request transportation of eligible parcels from a pickup location to a designated recipient.
RYGO may introduce, modify, suspend or discontinue particular services where reasonably necessary.
4. User Accounts
Users must provide accurate and current information when creating an account.
You are responsible for:
- Keeping your account information accurate;
- Protecting your account credentials;
- Not sharing your account with another person;
- Not impersonating another person; and
- Not using RYGO for unlawful purposes.
RYGO may suspend or terminate accounts involved in fraud, abuse, illegal activity or serious violations of these Terms.
5. Driver Accounts
Drivers must satisfy RYGO’s applicable onboarding and verification requirements.
Drivers may be required to provide valid:
- Identification;
- Driver’s licence;
- Vehicle documentation;
- Insurance documentation; and
- Other information required by RYGO or applicable law.
RYGO may verify driver and vehicle information before or during a driver’s participation on the platform.
6. Ride Requests
When a rider requests a ride, RYGO may provide information such as:
- Estimated fare;
- Pickup location;
- Destination;
- Driver information;
- Vehicle information; and
- Estimated arrival time.
Ride availability and estimated arrival times may vary due to traffic, weather, demand, driver availability, road conditions and other circumstances.
7. Fares and Payments
Fares and delivery charges may be calculated using factors including:
- Distance;
- Time;
- Route;
- Service type;
- Demand;
- Applicable fees; and
- Other pricing parameters established by RYGO.
Available payment methods may include cash, Mobile Money and card payments, depending on availability.
Users are responsible for paying the applicable amount for services received.
8. Driver Commission
RYGO may charge drivers a commission or service fee for trips completed through the platform.
The applicable commission structure may be communicated to drivers separately or displayed through the driver platform.
RYGO reserves the right to modify its commission structure with appropriate notice.
9. Cancellation
A ride or delivery may be cancelled by a rider, driver or RYGO where permitted by the platform.
RYGO may apply cancellation charges or other applicable fees where cancellation occurs after certain stages of a booking.
Any applicable cancellation policy may be displayed within the application.
10. Parcel Delivery
Users must accurately describe parcels and provide correct pickup and recipient information.
Users must not use RYGO to transport:
- Illegal goods;
- Weapons;
- Explosives;
- Dangerous substances;
- Stolen goods;
- Illicit drugs;
- Hazardous materials;
- Animals unless expressly permitted;
- Items prohibited by law; or
- Other goods prohibited by RYGO.
RYGO may refuse, cancel or report a delivery where we reasonably believe a parcel violates these Terms or applicable law.
Users remain responsible for ensuring that their parcels are lawful and properly packaged.
11. Parcel Value and Liability
Users should not send valuable, fragile or sensitive items without ensuring appropriate packaging and disclosure.
RYGO may establish limits, exclusions or additional requirements for certain categories of parcels.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
12. Rider and Driver Conduct
Users and drivers must behave respectfully and lawfully.
The following are prohibited:
- Harassment;
- Threats;
- Violence;
- Discrimination;
- Fraud;
- Theft;
- Intimidation;
- Property damage;
- Sexual harassment;
- Unauthorized use of another person’s account;
- Providing false information; and
- Any unlawful activity.
RYGO may suspend or terminate accounts for serious misconduct.
13. Safety
Users should take reasonable steps to protect their own safety and comply with applicable road and transportation laws.
Drivers are responsible for operating vehicles safely and in accordance with applicable laws and regulations.
RYGO may take measures to investigate safety complaints and suspend accounts where necessary.
14. Ratings and Reviews
RYGO may allow riders and drivers to rate one another and submit reviews.
Users must provide honest and respectful feedback.
Reviews must not contain:
- Threats;
- Hate speech;
- Personal attacks;
- Fraudulent information;
- Illegal content; or
- Content unrelated to the service.
RYGO may remove content that violates these requirements.
15. Technology and GPS
RYGO relies on technology including GPS, mapping services, mobile networks and internet connectivity.
RYGO does not guarantee that these technologies will always be available, accurate or uninterrupted.
GPS and estimated arrival information may sometimes be inaccurate due to technical limitations, network conditions, mapping errors or other circumstances.
16. Third-Party Services
RYGO may rely on third-party providers for:
- Maps;
- Payment processing;
- SMS/OTP;
- Hosting;
- Communications;
- Analytics; and
- Other technical services.
Third-party services may have separate terms and policies.
17. Intellectual Property
The RYGO name, logo, branding, software, website, application interfaces, content and related materials are owned by or licensed to RYGO/Casely Heritage Services or their respective rights holders.
Users may not copy, modify, reproduce, distribute, reverse engineer or commercially exploit RYGO’s intellectual property without appropriate authorization.
18. Availability of the Platform
RYGO aims to provide reliable services but does not guarantee that the platform will always be available or error-free.
Services may occasionally be unavailable because of:
- Maintenance;
- Technical failures;
- Network problems;
- Weather;
- Traffic;
- Security incidents;
- Third-party service interruptions; or
- Circumstances beyond RYGO’s reasonable control.
19. Limitation of Liability
To the extent permitted by applicable law, RYGO shall not be responsible for losses arising from circumstances outside its reasonable control.
RYGO does not guarantee that a particular driver, vehicle, ride or delivery will always be available.
Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded under Ghanaian law.
20. Suspension and Termination
RYGO may suspend or terminate access to the platform where a user or driver:
- Violates these Terms;
- Provides false information;
- Engages in fraud;
- Uses the platform unlawfully;
- Creates a safety risk;
- Abuses another user; or
- Otherwise materially misuses the platform.
Users may stop using RYGO at any time, subject to outstanding obligations.
21. Changes to These Terms
RYGO may update these Terms from time to time.
Updated Terms will be published through the RYGO website or application.
Continued use of RYGO after an updated version becomes effective may constitute acceptance of the revised Terms, subject to applicable law.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.
23. Contact
RYGO
Operated by: Casely Heritage Services
Website: rygogh.tech
Email: admin@rygogh.tech
Location: Accra, Ghana